GDPR
GDPR Policy
1. Introduction
[Circle Divers] (“we”, “our”, “us”) is committed to protecting and respecting your privacy.
This policy explains how we collect, use, and protect your personal data when you visit our website, make a booking, or use our diving services.
We comply with the UK General Data Protection Regulation (UK GDPR) / EU General Data Protection Regulation (EU GDPR) and relevant local data protection laws.
2. Who We Are
Business name: [Circle Divers]
Address: [Badawai Hotel, Al Ferouseya Street, Hadaba, Sharm El Sheikh, EGYPT]
Website: [www.circledivers.com]
Email: [info@circledivers.com]
Phone: [+2 069 3666764]
Data Controller: [Centre Manager]
3. Personal Data We Collect
We may collect and process the following personal data:
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Contact information: name, address, phone number, and email.
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Booking details: course dates, equipment hire, payment information.
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Health and medical information: required for diving safety forms and certifications.
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Certification details: dive qualifications, agency membership numbers (e.g. PADI, SSI).
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Website usage data: IP address, browser type, cookies, and analytics.
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Marketing preferences: newsletter sign-up and consent choices.
4. How We Use Your Data
We use your data for the following purposes:
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To process bookings, payments, and course enrolments.
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To meet safety and insurance requirements for diving activities.
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To communicate with you about bookings, updates, or emergencies.
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To issue diving certifications and maintain training records.
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To improve our website, services, and customer experience.
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To send marketing emails (only if you’ve given consent).
5. Legal Basis for Processing
We process personal data under one or more of the following legal bases:
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Contract: To fulfil our obligations for dive courses, trips, and services.
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Legal obligation: To comply with dive safety and record-keeping regulations.
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Consent: For optional marketing communications.
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Legitimate interests: To operate and improve our business securely and efficiently.
6. How We Store and Protect Your Data
Your personal data is stored securely in our booking and customer management systems.
We implement appropriate technical and organisational measures to prevent loss, misuse, or unauthorised access.
Health and certification forms are securely stored and only accessible to authorised staff.
Retention periods:
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Booking and contact data: 7 years (for accounting and legal compliance).
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Medical forms: 1 year after last dive/course (unless regulations require longer).
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Marketing lists: until you withdraw consent.
7. Sharing Your Data
We only share data when necessary:
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With training agencies (e.g., PADI, SSI) for certification processing.
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With payment processors for secure transactions.
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With insurance providers for coverage and incident reporting.
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With legal or regulatory authorities when required by law.
We never sell your personal data.
8. Your Rights
You have the following rights under GDPR:
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Access your personal data.
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Correct inaccurate or incomplete information.
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Request erasure of your data (“right to be forgotten”).
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Restrict or object to certain types of processing.
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Withdraw consent for marketing at any time.
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Request a copy of your data in a portable format.
Requests can be made via [your email/contact form] and will be processed within 30 days.
9. Cookies and Website Tracking
Our website uses cookies and analytics tools (e.g., Google Analytics) to improve performance.
You can manage or disable cookies through your browser settings.
Full details are available in our Cookie Policy.
10. Marketing and Communications
We only send newsletters or promotions if you’ve explicitly opted in.
You can unsubscribe at any time using the link in our emails or by contacting us directly.
11. Third-Party Links
Our website may include links to partner organisations, dive agencies, or social media.
We are not responsible for the privacy practices of these external sites.
12. Changes to This Policy
We may update this policy from time to time.
The latest version will always be available on our website with the date of last revision.
Last updated: [10/10/2025]
13. Contact Us
If you have any questions or wish to exercise your rights, please contact:
Email: [info@circledivers.com]
Phone: [+2 069 3666764]
Address: [Circle Divers, Badawai Hotel, Al Ferouseya Street, Hadaba, Sharm el El Sheikh, 46619 EGYPT]
If you’re not satisfied with our response, you have the right to lodge a complaint with your local Data Protection Authority (e.g., ICO in the UK or your national authority in the EU).
